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What is the Business Model of food delivery apps?

9

Background of Food Delivery apps

Food delivery apps or food-tech is no longer a cliché and is one of the most used services in the world today.

With the advent of technology especially mobile apps, these food delivery apps have tapped on the “convenience” factor and are one of the fastest-growing sectors in food-tech business.

Food delivery apps are mainly lead/order generation and logistics aggregator in the foodservice space.

Curiosity seeks information

I am writing this article based on my personal preferences and habits wherein ordering food online or through an app using food delivery apps like Swiggy, Zomato, talabat, Ubereats, deliveroo has become a norm for me, whether it is just a casual dining option or ordering food for family get-togethers, I have become habitual of using these food delivery apps.

Being a curious person, I wanted to study as to how these food delivery apps make money, what is their business model?

I have deeply researched this subject and found some interesting facts.

I am sharing these facts and my learnings on this topic since it is an interesting sector that has evolved in the last 5 years or so.

Thanks of course to technology and let me also highlight that it has provided jobs to several people and provided them with a steady income.

Hence this food-tech is not only creating additional jobs but contributing to the overall socio-economic foundation.

Interesting stats for food delivery apps:

As per statista.com, the market size of food delivery apps in the United Arab Emirates will be worth about 13.2 billion U.S. dollars in the UAE by the end of 2018.

26% of people order food online at least once a week while another 24% do so two or three times a week.

The surge in food delivery apps in recent years is a clear signal of their success.

This sector is working on one premise, “fulfilling your craving for food by providing your desired food at your doorstep in the most convenient and time-saving manner”.

What led to the growth of food delivery apps?

The restaurant business involves high investments in space and equipment. Operating expenses are also high, with raw material contracts and staff — for every minute these aren’t utilized, they lose value and hit margins.

The only way to make money is to ensure a growing number of orders – that’s where food tech or food delivery apps come to their rescue.

Restaurant sector forms a part of an unorganized sector wherein there are big restaurant chains (dominated by MNCs) and various small restaurant owners & cafeterias who cater to their close proximity customers by delivering ordered food through their own carrier, most of the time a delivery boy using a bicycle.

Food delivery apps have given these small restaurants an opportunity to reach wider geographies and increase their top line orders.

As per statistical data in India alone, Zomato has recently crossed the three million deliveries a month mark.

This is in just two years since launching the meal delivery service.

It has 25,000 restaurants on its platform in India, including 7,500 that are exclusively available only on Zomato.

Modes of revenue for food delivery apps:

 

Commission from Restaurants:

The commissions earned from restaurants form the primary source of revenue for these food delivery app companies.

The quantum of the commission depends upon a lot of factors which include the value of the order as well as the location and popularity of the restaurant.

All these food Apps charge a commission to the restaurant between 22–30% on each order placed. The discounts are extended by the restaurants individually.

Swiggy, Zomato, and Ubereats also charge an additional amount for ads within their platforms for the positioning of a restaurant in a particular category.

Featured Lists:

These food delivery apps charge restaurant fees for featuring them in their curated list of restaurants on their app/website.

Being featured on such curated lists often helps these restaurants find more business.

Daily deals:

These food delivery apps, especially Swiggy & Zomato tie-up with the restaurants by offering a deal on one of the best dishes that a particular restaurant has to offer at throwaway prices. These apps promote them on their deal pages and orders are generated and passed onto the restaurants who use the principle of upselling the side dish orders or beverages with the deal or discounted dish. It offers win-win solution to both customers and restaurant owners. Higher the ticket price, more commission for the food delivery apps.

White labeling:

Another one which not many may be aware of. In India, Swiggy has entered into white labeling restaurants.

Products are sold with Swiggy branding, and the restaurant has no existence for the client. Swiggy generates great revenue for them and takes care of most hassles. A home run for the ones who wish to only generate revenue.

Are Food delivery apps like Zomato and Swiggy making money?

Here comes the most difficult trivia, a question that most of the finance professionals in food business hate to answer.

Foodtech startups follow a premise that roti (food), kapda(clothes) aur makaan (home) could never go out of demand, but over time many of them faced an early death.

By 2016, several food startups – TinyOwl, and EatOnGo – were out of the fray; Only the ones with deeper pockets and funding have survived the bloodbath.

funding raised by food delivery apps

 

However, there are only a few players like Ubereats, Zomato, Talabat, Swiggy who survived the first stage.

Investors, Venture capitalists, and entrepreneurs have burnt their fingers and realized that food is a tough business.

The way forward: Recipe for success

With all the funding’s, the most crucial aspect of food delivery app would be

Last-mile deliveries

(Want to learn more about last-mile logistics? click here)

Hub & spoke model:

Both Zomato and Swiggy have also launched the cloud kitchen vertical, where the company provides the space and sets up a physical kitchen for participating restaurants that just have to get the food made and fulfill deliveries.

Whether these food tech or food delivery apps make a profit in years to come, only time will tell.

Currently, they all depend on VC funding based on valuations and top-line order generation.

Check out this interesting video which would summarize my article holistically.

 

YouTube video

 

I would like to end my article by a wonderful quote by Virginia Woolf

 

“One cannot think well, Love well, sleep well if one has not dined well”.

 

Quote summarizes the future of food delivery apps and their usage going forward.

About the author:

Ritesh Mohan is a passionate retail professional with over 20 years in the Retail sector, handling some of the biggest brands in beauty, fashion, and fragrances retail & FMCG sector. Ritesh has been instrumental in the growth of some of the regional brands as well in the Middle East region. He specializes in Retail management, Product development, and Brand Management, Retail Operations, Sales Management and Franchising & Business Management. He strongly believes in empowering business owners with his wisdom & experience of around two decades in the industry.

last-mile logistics

What is the Last-Mile Logistics & Why Ecommerce retailers are looking at this logistics function?

3

Stage set up for the Last-Mile logistics

Recently, there was a news headline in one of the business dailies in UAE under “Last-mile Logistics headline” about one of the region’s leading e-commerce platform to initiate grocery deliveries to its customers.

The headline got my attention and prompted me to deep dive more about “last-mile logistics” and why it has suddenly become the “blue-eyed” function for major e-commerce players in the region.

I am sure my article and its insights would help my readers and blog followers in understanding the importance of logistics function and how Omni-channel retailers are using it to their advantage.

last mile

What is the “last-mile logistics”?

Last-mile logistics refers to the final step of the delivery process from a distribution center or facility to the end-user. Although the name implies, it is the final mile delivery, actual last-mile delivery can range from a few blocks to 50 or 100 miles.

Most often, last-mile logistics involves the use of courier or small package carriers to deliver products to consumers.

Why is it crucial for e-tailers or e-commerce players?

It’s pertinent to understand the logistics process in any e-commerce company.

The Logistics Cycle in e-commerce can be broken down into 5 major components, first-mile delivery, fulfillment, processing/sorting, line haul, and last-mile delivery. (For some lean start-ups, it involves 3-4 components only)

 

  • First-mile delivery: This involves picking up goods from the sellers and transporting it to the e-commerce retailer’s fulfillment center or directly to the mother warehouse.
  • Fulfillment: Post first mile logistics, the next phase that follows is fulfillment, which involves picking and packaging of products once an order is placed on the website and then moving it to the mother warehouse.
  • Sorting: After fulfillment, the products are sorted on the basis of the final delivery location.
  • Line-haul: This stage involves connecting the main supply center with the main demand center, via land or air.
  • Last-mile delivery: This is the last however the most important phase of the logistics cycle.                It involves the dispatch and shipping of products from the mother hub and to the delivery hubs, from where they are delivered to the end-customers.

 

The reason why “Last-mile delivery” becomes critical is due to the fact that the majority of customer complaints in any e-commerce company are pertaining “Late deliveries” which are mainly due to lack of processes in workforce management, no real-time coordination between fulfillment teams and last-mile delivery teams.

Customer returns and the ability of a retailer to quickly process the returns to enrich customer experience is another major challenge faced by e-commerce retailers.

learn about the business model of food delivery apps, click here.

The emergence of new entrants in “last mile logistics”

Companies such as Amazon have already jumped into the fray with its Amazon Prime Air service that it hopes will soon use small drones to deliver packages in 30 minutes or less. Drones, droids, and parcel copters are here to stay.

Future for Last-mile logistics companies:

Companies like Uber eats, Deliveroo has mastered the model of Airbnb but for transportation/logistics.

Technology has allowed these companies to leverage their advantage and offer jobs to anyone with a car or bike. They are able to analyze data and figure out how to do the job for less. They can fill capacity in vehicles that weren’t previously open to them.

I feel the future for Last-mile logistics providers is very promising provided they adapt to technology advancements at the earliest & ride the disruption wave.

Case study: Carrefour Valet trolley (home delivery services) available in Dubai.

Hypermarket giants like Carrefour have been fast enough to realize the importance & advantages of last-mile logistics for enhancing their customer experience and also leading to customer retention strategy.

Today in Dubai, Carrefour offers a Valet trolley facility to its customers. Leave your trolley at their store and have your items delivered to your doorstep at your convenience.

The benefit to customers:

  1. Convenient shopping experience without going through hassles of pulling overloaded trolleys to parking lots etc.

 

My article would definitely help budding entrepreneurs and start-ups who are either venturing into e-commerce or are already an established player. I would be more than glad to share my knowledge and wisdom on “Last-mile logistics” with budding entrepreneurs in case they need any of my assistance to build up their e-commerce model. My connections can reach me on riteshmohan@yahoo.com if they wish to know more about this exciting tool.

 

About the author:

Ritesh Mohan is a passionate retail professional with over 20 years in the Retail sector, handling some of the biggest brands in beauty, fashion, and fragrances retail & FMCG sector. Ritesh has been instrumental in the growth of some of the regional brands as well in the Middle East region. He specializes in Retail management, Product development, and Brand Management, Retail Operations, Sales Management and Franchising & Business Management. He strongly believes in empowering business owners with his wisdom & experience of around two decades in the industry.